Complex litigation doesn't fail in the courtroom — it fails in the back office. As mass tort cases grow larger and class action settlements grow more complicated, the firms that consistently deliver for their clients are the ones that have quietly solved a problem most attorneys don't talk about: administration.

For years, corporations used mandatory arbitration clauses as a shield — a way to prevent consumers from banding together in class actions. Now, plaintiffs' firms have turned that shield into a sword. Mass arbitration has emerged as one of the most powerful — and operationally demanding — litigation strategies in modern complex litigation. The firms winning with it aren't just the best litigators. They're the ones who figured out the back end.