OUR SERVICES
End-to-End
Administrative Support
From client intake to fund distribution — Xpand delivers the complete operational infrastructure. Eleven services. One accountable team.
Client Intake & Case Management
01
Dedicated project manager assigned at engagement. Intake specialists deployed in as little as 24-hours to manage incoming and outgoing call campaigns. From client intake, to document collection and signature requests our team supports your firm with precision and care.
Plaintiff Fact Sheets
02
Deep experience navigating the most complex PFS workflows and delivering with excellence. We manage collection, follow-up, quality review, and deadline tracking across large claimant populations.
Medical Records
03
Full medical record management: ordering, uploading, reviewing, and organizing. HIPAA-compliant outreach to providers and facilities. Chain of custody documentation maintained throughout.
Campaigns
04
Reaching claimants at scale requires a multi-channel approach. Xpand manages claimant outreach campaigns across physical mail, email, and SMS — with tracking and response management at every step.
Campaign Processing
05
Claims are validated and processed in a timely and efficient manner to meet all court deadlines. Our quality control process ensures accuracy at volume — with full audit documentation for court and counsel.
File Audits
06
Our attention to detail is unmatched. Xpand conducts comprehensive CRM updates and file audits throughout the case lifecycle — identifying discrepancies before they become problems.
Distribution & QSF Management
07
Fund distribution and qualified settlement fund management handled by tax and accounting professionals — with the highest quality control at every step.
Bilingual Call Center
08
Bilingual in-house call center team (English and Spanish). Multi-language capability available through our call center partner. Our team is trained on your specific case — not reading from a generic script.
Bankruptcy Scrub
09
Critical for defensible settlement administration. Xpand's bankruptcy scrub process supports accurate reporting, risk mitigation, and ensures fund distributions are protected from post-distribution disputes.
Lien Resolution
10
Xpand maintains a proprietary lien resolution database developed over many years of research and case experience. We clear insurance liens faster and more cleanly than any manual process.
Child Support Clearance
11
Xpand manages the request and verification process for child support clearances — supporting accurate, compliant distributions and protecting your settlement from post-distribution claims.
Need one service or all eleven?
Every engagement is structured around your firm's specific needs.