CASE STUDIES
Infrastructure That Delivers
The right operational infrastructure doesn't just support growth — it unlocks it.
CASE STUDY 01
CLASS ACTION · WAGE & HOUR
Campbell, et al. v. Bukhari Group LLC
CLASS ACTION NOTICE DISTRIBUTION
CLIENT
Kessler Matura P.C. & The Law Office of Delmas A. Costin, Jr.
LOCATION
New York
TIMELINE
July 2025 – In Progress
XPAND ROLE
Co-Case Manager
THE CHALLENGE
The parties were unable to finalize a complete and accurate class list. Defendants' payroll records contained duplicate entries, mismatched hire/termination dates, missing payroll data, and inconsistent work histories across five corporate entities. The Court had already rejected the parties' first attempt at preliminary approval due to data and notice deficiencies.
OUR APPROACH
Consolidated records into a deduped class list, isolating all mismatches and documenting every discrepancy with clear counts and explanations.
Provided counsel with precise counts for court filings and coordinated with both sides to confirm consistency.
Built the full administration timeline from the Settlement Agreement and Court Order — mapping all notice deadlines and mailing dates.
Maintained version control and delivered audit-ready summaries of outstanding issues and resolutions.
RESULTS
✓ 421 verified class members identified after full consolidation
✓ 93 data discrepancies resolved or documented for counsel and the Court
✓ 100% alignment between payroll data, DOE data, and allocation calculations
✓ All notices issued on schedule — case proceeded to final approval
✓ Zero data challenges raised by the Court or opposing counsel
“Counsel noted that Xpand’s work was “really helpful,” that the team “provided everything we needed,” and that Xpand’s detailed reconciliations gave them a “clear path forward.””
CASE STUDY 02
MASS TORT
Mass Tort Claimant Re-Engagement
UNRESPONSIVE CASELOAD RECOVERY
CLIENT
Leading Mass Tort Law Firm
LOCATION
Nationwide
TIMELINE
13 Weeks
XPAND ROLE
Dedicated Case Management Team
THE CHALLENGE
A leading mass tort law firm's successful marketing campaign generated significant inbound claimants, but the firm lacked internal capacity to maintain engagement at scale. Over time, this resulted in a 19% unresponsive caseload — placing valuable claims at risk. The challenge was compounded by the nature of the docket: sexual assault claims, where claimants are often more transient, harder to reach, and significantly more difficult to re-engage once communication is lost.
OUR APPROACH
Deployed a dedicated case management team within 48 hours, fully integrated into the firm's existing case management system.
Conducted comprehensive skip tracing to identify the most current contact information for unreachable claimants.
Executed multi-channel outreach including phone, text, and structured follow-up sequences.
Embedded directly into the firm's workflow as a seamless extension of their team — expanding capacity without disrupting existing operations.
RESULTS
✓ Unresponsive caseload reduced from 19% to 3.5% in just 13 weeks
✓ Preservation of previously at-risk claims that may have otherwise been lost
✓ Increased overall value and strength of the litigation docket
✓ Protection against client attrition and competitor acquisition
✓ Enhanced operational efficiency without internal hiring or restructuring
“Beyond the measurable metrics, the firm reported a renewed sense of confidence in the docket and overall peace of mind, knowing their claimant base was actively engaged and their cases were being properly supported”
CASE STUDY 03
MASS ARBITRATION · CONSUMER PROTECTION
Solar Contract Litigation
LEAD RETENTION & CLIENT INTAKE OPS.
CLIENT
Employment & Consumer Protection Law Firm
LOCATION
California
TIMELINE
December 2022 – Ongoing
XPAND ROLE
Executive Oversight
THE CHALLENGE
A law firm pursuing claims against Sunrun and Vivint Solar for deceptive sales practices faced a significant influx of inquiries from affected homeowners. The firm lacked internal capacity to manage high-volume incoming leads, complete intake forms, distribute retainers, and maintain timely follow-up — risking hundreds of eligible clients falling through the cracks.
OUR APPROACH
Established a dedicated case-specific phone line, email inbox, and intake workflow — ensuring all leads were documented and responded to within 24 hours.
Developed standardized intake scripts, email/voicemail templates, and a comprehensive lead tracking spreadsheet.
Implemented a proactive follow-up cadence: twice-weekly outreach via phone, email, and text until contact was made.
Managed all front-end client engagement so the firm's attorneys could focus exclusively on legal strategy.
RESULTS
✓ ~200 signed retainers facilitated from homeowners seeking legal assistance
✓ ~1,000 incoming leads managed through a structured intake pipeline
✓ 24-hour response standard maintained for all new inquiries
✓ Significant reduction in administrative burden on the firm's legal team
✓ Risk of missed inquiries eliminated through centralized lead tracking
“Throughout the intake process, clients specifically returned to Xpand case managers because they remembered the professionalism, patience, and supportive communication they received during their initial interactions.”